Facts and Statistics
Location: Southern Asia, north and west of Pakistan, east of Iran
Climate: Arid to semiarid; cold winters and hot summers
Population: 29,928,987 (July 2005 est.)
Ethnic Make-up: Pashtun 42%, Tajik 27%, Hazara 9%, Uzbek 9%, Aimak 4%, Turkmen 3%, Baloch 2%, other 4%
Religions: Sunni Muslim 80%, Shi'a Muslim 19%, other 1%
Language in Afghanistan
Pashtu and Dari (Afghan Persian/Farsi) are the official languages of Afghanistan. Pashtu (also written Pushtu) was declared the National Language of the country during the beginning of Zahir Shah's reign, however, Dari has always been used for business and government transactions. Both belong to the Indo-European group of languages.
According to estimates, approximately 35% of the Afghan population speaks Pashtu, and about 50% speaks Dari. Turkic languages (Uzbek and Turkmen) are spoken by about 11% of the population. There are also numerous other languages spoken in the country (Baluchi, Pashai, Nuristani, etc.), and bilingualism is very common.
Afghan Culture & Society
o Islam is practised by the majority of Afghanis and governs much of their personal, political, economic and legal lives.
o Among certain obligations for Muslims are to pray five times a day - at dawn, noon, afternoon, sunset, and evening.
o Friday is the Muslim holy day. Most shops and offices will be closed. Government offices and businesses may also close on Thursday, making the weekend Thursday and Friday.
o During the holy month of Ramadan all Muslims must fast from dawn to dusk and are only permitted to work six hours per day. Fasting includes no eating, drinking, cigarette smoking, or gum chewing.
o Foreigners are not required to fast; however, they must not eat, drink, smoke, or chew gum in public.
The Ethnic Make-up and Tribes
o Afghanistan is a vast country and as a result has a rich mix of ethnicities and tribes.
o The Pashtun are Sunni Muslims who Pashtu. They constitute around 42% of the population and are concentrated in Nangrahar and Pakhtya provinces. A large population also live in neighbouring Pakistan.
o Tajiks comprise roughly 27% of the population. They are Iranian in origin and speak a form of Persian found in Eastern Iran. Most are Sunni Muslim. Most reside in Kabul and Herat provinces,although some reside in the mountains north of Hindu Kush, and the Iranian border. o Hazaris make up about 9% of the population. They are descendants of the Mongols, and speak a dialect of Persian that contains many Turkish words. They are also Shiite Muslims which led to much of their persecution under Taliban rule. Most live in the Hazarajat region.
o Uzbeks live in the northern parts of the country and also comprise only 9% of the population. They are Sunni Muslims and speak a dialect of Turkish.
o The Turkomen are a small minority with making only 3% of the population.
o Baluchis are pastoral nomads who speak Baluchi, an Iranian language. They comprise 2% of the population.
o The family is the single most important unit in the Afghan culture.
o Men and women's roles are much more defined along traditional lines.
o Women are generally responsible for household duties, where as men will be the bread winners. In the cities professional women do exist.
o Families commonly arrange marriages for their children. Factors such as tribe, status, network, and wealth are the major factors forming any choice.
o Families traditionally live together in the same walled compound, known as the kala. When a son gets married he and his wife begin their married lives in a room under the same roof.
o As with much of the Muslim world, the family is sacred and as such, is highly protected. As a result, probing about the family is not advised.
The Concepts of Honour and Shame
o Honour in Afghan culture defines the reputation and worth of an individual, as well as those they are associated with.
o The head male of a family is responsible for protecting the honour of the family.
o The issue of honour drives much of the behaviour surrounding the protection of women, modes of dress, social interaction, education and economic activity.
o If someone's honour has been compromised, they are shamed and will look for a way to exact revenge for themselves, their family or group.
o The role of honour and tribalism has fuelled much of the disharmony in the country's recent history - with one group carrying out violent acts against another, the victims are forced to respond causing a circle of violence.
The Role of Hospitality
o Hospitality is an essential aspect of Afghan culture.
o No matter who you are, if you visit a home you will be given the best the family has.
o This relates back to the idea of gaining honour.
o If you are invited for tea, which you inevitably will be, you will be offered snacks and your tea glass will be constantly filled. When you have had enough cover the glass with your hand and say "bus" (meaning 'enough').
Social Etiquette, Customs and Protocol
Meeting and Greeting
o When meeting someone the handshake is the most common form on greeting. You will also see people place their hands over their hearts and nod slightly.
o One should always enquire about things like a person's health, business, family, etc.
o Women and men will never shake hands let alone speak directly to one another.
o Eye contact should also be avoided between men and women. Between men eye contact is acceptable as long as it is not prolonged - it is best to only occasionally look someone in the eyes.
Mixing Between Genders
o Free mixing between genders only takes places within families.
o In professional situations such as at businesses or universities, males and females may be co-workers, but are nevertheless cautious to maintain each other's honour.
o Foreign females must learn to read the rules and live by them.
o If a man speaks to you directly in a social context, he is dishonouring you. If someone speaks to you on the street, that is equally inappropriate. You should avoid looking men in the eyes, and keep your eyes lowered when you walk down the street to maintain your reputation as a proper woman.
o Women must always dress properly to avoid unwanted attention. Always wear loose fitting pants under your skirts and be sure the definition of your legs is undistinguishable. It is also strongly advisable to wear a headscarf in public.
o On the other hand foreign men should note that it is inappropriate to initiate social conversation with a woman, and one should not ask a male about his wife or female relatives.
o Men and women should never be alone in the same room. If this happens you should ensure a door is left open.
o Men and women should never touch one another under any circumstances.
Gift Giving Etiquette
o First rule of gift giving is to never give alcohol. However, if you know from first hand experience that the receiver drinks you may do so but covertly to avoid shame.
o The first time you go to someone's house for tea, it is appropriate to bring a small gift.
o If you are invited to lunch or dinner, bring fruit, sweets or pastries. Make sure the box is wrapped nicely.
o When bringing a gift be subtle in how it is given. Do not immediately give the present but rather discreetly place it near the door or where you sit down.
o When it comes to wrapping gifts there is no special protocol. Green is good for weddings.
o Dining in Afghanistan is a different experience and there are many differences in etiquette.
o Always remove your shoes at the door if visiting a home.
o If eating at someone's home, you will be seated on o the floor, usually on cushions.
o Food is served on plastic or vinyl tablecloths spread on the floor.
o Wait to be shown where to sit.
o If you can, sit cross-legged. Otherwise sit as comfortably as you can. Do not site with legs outstretched and your feet facing people.
o Food is generally served communally and everyone will share from the same dish.
o Do not eat with the left hand.
o Always pass and receive things using your right hand too.
o Food is eaten with the hands. It will be a case of watch and learn. Food is usually scooped up into a ball at the tip of the fingers, then eaten.
o Leave food on your plate otherwise it will keep getting filled up again.
Business Etiquette, Customs and Protocol
o Business cards are not widely used in Afghanistan. They therefore carry a sense of importance and prestige.
o If you are given a business card, take it respectfully and study it so that they see that you are spending time considering their credentials. Comment on it and any qualifications the giver may have.
o Try not to keep cards in your pocket - slip it into a holder and somewhere else respectful.
o There is no real protocol used for exchanging cards except to use your right hand.
o It may be a good idea to have your card translated into Dari or Pashtu. Make sure you don't "translate" the address.
What to Wear?
o Men should wear conservative suits and shoes.
o If working in the country in a non-commercial capacity then wearing the traditional Afghan dress (long shirt and trousers) is best.
o Women must always dress modestly and conservatively. The general rule is to show as little flesh from the neck downwards.
o If working in business, women should wear knee-length, loose fitting business skirts with loose fitting professional trousers underneath. Wearing headscarf is advisable.
o Business is very much personal in Afghanistan. If you have not already invested some quality time in getting to know your counterparts, then you must use initial meetings to establish trust.
o Once this has been accomplished you can move on to the nitty-gritty of business.
o Do not be surprised or offended if during meetings people walk in and out of a room or phone calls are taken.
o If the meeting involves a group of people it will be led by the leader who will set the agenda, the content, and the pace of the activities.
o Meetings are usually held to communicate information and decisions that have already been rather than a forum for discussion and brain storming.
o Meeting schedules are not very structured. Start times, points of discussion, etc are all fluid and flexible. Be prepared for a lot of tangents in the discussions.
o Afghani communication style is rather indirect. It is therefore sometimes necessary to read between the lines for an answer rather than expect it to be explicitly stated. For example, if someone is asked if they can complete a job on time, you will rarely get "no" as the answer. It is therefore also important to phrase questions intelligently.
o Honour and shame should always be considered. Always express yourself in a way that is not direct or pins blame on someone. Never make accusations or speak down to anyone.
o Negotiating can be a tricky, frustrating but often an enjoyable affair if approached correctly.
o Always make sure you negotiate with the most senior person possible as they are the decision makers. If you negotiate with someone more junior they may be there to simply test the waters.
o As a rule Afghans generally negotiate with a win-lose mentality. The goal is always to get the best for yourself at all costs.
o This means that there is always a stronger/weaker party. This can however be used to your advantage if you play your cards right. Always start wildly high in negotiations and very slowly work your way down, always explaining why you are dropping in price but at the same time explaining the damage it is doing to you.
o Always appeal to their sense of fairness and justice and use the fact you are looking to build a strong relationship.
o If monetary matters do not work then try pushing the idea that a deal with you will bring prestige, honour and respect.
Being a Manager in Afghanistan
The business set up in Afghanistan is extremely hierarchical and as such strictly defined roles exist.
Managers in Afghanistan are often very paternalistic and relationships with their employees usually overlap into the personal sphere. You may find that managers in Afghanistan give their employees help and assistance with family and even money problems – loaning money where this is considered necessary.
The concept of honour is extremely important and managers in Afghanistan will go to great lengths to protect the honour of their employees. They do this by ensuring that employees are always taken to one side to discuss issues as it would be considered great shame on behalf of the employee if other employees became aware of any issues being discussed. If someone is fairly close to them in status, then the manager will only speak to that individual indirectly about the issue, i.e. describing the issue as a third party act as opposed to something that the individual concerned may have done directly.
Managers in Afghanistan rarely communicate the real reasons to an individual that is being dismissed. Again, this is to protect honour. They will typically tell the individual that the reason for their dismissal is due to budgeting problems for example.
The role of a Manager in Afghanistan
Managers in Afghanistan are often fairly paternalistic and for this reason their involvement may extend outside of the workplace into the personal lives of their employees.
The concept of personal strength is important to managers in Afghanistan and as such, it is key that you do not demonstrate any ‘weaknesses’.
Approach to change
The need to maintain the status quo and to mitigate any negative impacts on the ‘group’ is greatly valued in Afghanistan. For this reason, you are likely to find that managers in Afghanistan are averse to change. Change therefore takes considerable time to implement and decisions concerning change are preceded by a detailed analysis of risk. Managers in Afghanistan are only likely to follow through with changes if they believe that the change will not threaten the working cohesion of the team. You are unlikely to find people in Afghanistan who are inspired and motivated by opportunities for change.
Since managers in Afghanistan are chosen on the basis of their advanced technical and broader business knowledge, then it is not considered appropriate for a manager to liaise with his / her subordinates when making business decisions. In fact, this would result in a loss of respect for managers in Afghanistan as employees may come to the conclusion that they have insufficient knowledge to make the decisions themselves.
Decisions are typically made by the most senior person in an organisation in Afghanistan. Consequently, if a decision needs to be made, then it is more time efficient to direct the request to the most senior respective contact.
Approach to time and priorities
Afghanistan is a fluid time culture, and as is the case with many fluid time cultures, it is also very relationship-oriented. People in Afghanistan will not want to upset others in order to force adherence to a deadline, and while appointments and schedules need to be set well in advance as a sign of respect for the individual, you need to understand that those schedules are seen as flexible, not necessarily needing to be adhered to.
Nevertheless, because of the requirements of global business standards, local managers may understand and appreciate the important of adherence to schedules and deadlines.
When working with people from Afghanistan, it’s advisable to reinforce the importance of the agreed-upon deadlines and how that may affect the rest of the organization.
Boss or team player?
Due to the hierarchical set up in Afghanistan, it is important that the manager maintains his / her role as ‘boss’ as this engenders respect from within the team.
When the manager needs to work collectively with his / her team however, then it is important that the need to work collectively is stated and that the team are encouraged to operate openly in a non-threatening environment. If contributions are made from a member of the team which are not useful / necessary to the discussion, then the manager will ensure that this is dealt with sensitively as to protect the honour of the individual. To do otherwise, would result in the individual feeling shamed and the rest of the team stepping back from participating.
Afghanistan related links and resources
* Currency - the currency of Afghanistan is known as the Afghani. Use the free currency converter to compare to dollars, GBP or Euro.
* Weather - visit Yahoo!'s up to date Weather for Afghanistan
* Translation Services - do you need a Pashtu to English or Dari to English translation?
* News - check out all the latest Google news on Afghanistan.
* Dialling Code - the international dialling code for Afganistan is +93
* Time - Afghanistan is +4.5 hours GMT. Get the time in Afghanistan now.
* History - read about the long and rich past of Afghanistan at Afghanistan Online.
information provided by www.kwintessential.co.uk