Facts and Statistics
Location: Oceania, islands in the South Pacific Ocean, southeast of Australia
Population: 3,993,817 (July 2004 est.)
Ethnic Make-up: New Zealand European 74.5%, Maori 9.7%, other European 4.6%, Pacific Islander 3.8%, Asian and others 7.4%
Religions: Anglican 24%, Presbyterian 18%, Roman Catholic 15%, Methodist 5%, Baptist 2%, other Protestant 3%, unspecified or none 33% (1986)
Language in New Zealand
The three official languages of New Zealand are English, Maori and NZ Sign Language. English is the language of day-to-day business within New Zealand, a remnant of ties to the British Commonwealth. Maori is a Polynesian language similar to the languages of other Pacific Island cultures, such as Hawaiian, Tongan, and Samoan. Over 157,000 people in New Zealand speak Maori (2006 Census).
The Maori language has been part of New Zealand and its culture since the first people came to the Islands. However, Maori has only been recognised as an official language of New Zealand since the Maori Language Act of 1987. English-Maori bilingualism and the development and use of the Maori language is encouraged by Te Taura Whiri i te Reo Maori-the Maori Language Commission.
Maori and English are used throughout the country in various television and radio programs. As with other regions in the world where two cultures have been mixed, English has influenced Maori and Maori has influenced English. A number of words in each language have crossed in to the vocabulary of the other. English has introduced motuka (car) and Maori has replied with taboo (tapu).
Many places in New Zealand have been christened with two names - one English, one Maori (the original Maori name and the adopted English one). And, in some cases, these names are used interchangeably
Kiwi Society & Culture
There can be marked differences between Maori and NZ European (Pakeha) societies and culture. This is particularly apparent when moving in tribal (Iwi) circles. Due to colonisation and tribal differences, there can also be subtle but important variations in protocols. The following sections outline aspects most likely to occur when doing business with tribal groups but can also equally apply to any group that includes Maori.
. New Zealanders are friendly, outgoing, somewhat reserved initially yet polite, and enjoy extending hospitality.
. They are quite easy to get to know as they say hello to strangers and will offer assistance without being asked.
. Because they do not stand on ceremony and are egalitarian, they move to a first name basis quickly and shun the use of titles.
. Kiwis dress casually, but neatly.
. Most restaurants do not have dress codes and except in business, dress is decidedly casual.
. Business dress is conservative, although jackets may be removed and shirtsleeves rolled up when working.
. Maori are generally friendly and reserved and place great value on hospitality.
. They will generally offer (often to the point of going without) assistance to their guests and will attempt to hide the inconvenience as much as possible.
. Maori will spontaneously launch into speech and song. Even though they may not have met each other, they will know many songs they can sing together and often use these to close or enhance speeches.
. They will often call for visitors to do the same and it would be wise to have 2-3 practised songs from your own country to reply with.
. Kiwis are environmentally concerned and have a strong desire to preserve their country's beauty.
. One of the major local issues is the importing of predators.
. Border controls are very tight and there are huge fines for importing food or other natural products such as wood, cane etc.
. The local attitude towards the environment is largely influenced by the viewpoint of the indigenous population, the Maori.
. They believe that all things have a 'mauri' - a life force.
. Damage to this life force, or human attempts to dominate it, result in the mauri losing its energy and vitality, which affects the lives of people as well as the resilience of ecosystems.
. Maintaining the mauri of the environment and ecosystem resilience are equally important for sustainable development.
. The country has no formal class structure.
. Wealth and social status are not important to Kiwis.
. They take pride in individual achievements and believe that opportunities are available to all.
. As a 'welfare state' unemployment benefits, housing and access to health is all available free of charge to those who can't afford it.
. Maori have a hierarchy especially apparent in formal situations.
. For example, the elder (male or female) is seated in a specific area and will be asked to open or close a meeting. Mostly they are men but not always.
Etiquette and Customs
Meeting and Greeting
. Greetings are casual, often consisting simply of a handshake and a smile.
. Never underestimate the value of the smile as it indicates pleasure at meeting the other person.
. Although New Zealanders move to first names quickly, it is best to address them by their honorific title and surname until they suggest moving to a more familiar level or they call you by your first name.
Maori meeting and greeting
. Maori stand on ceremony and have distinct protocols regarding how visitors should be welcomed and seen off.
. If the business dealings are with a tribal group (Iwi) the welcoming protocols may be practiced through the process of Powhiri – a formal welcome that takes place on a Marae.
. A Powhiri can take between 30 minutes to 2-3 hours depending on the importance of the event.
. It begins by calling the visitors onto the area infront of the traditional meeting house. Visitors should walk as a group and in silence expect if they have a responding caller to reply to the home peoples’ caller (usually an older woman).
. A Powhiri dictates where people sit, in what position in their group, and who speaks.
. In most cases, but not all, you will notice the men are seated forward and only males speak. There is a tension between the men and women on this matter and in a few places this has been resolved and you will see both genders stand to speak. In the interests of not causing friction in your business dealings, always follow the lead of the home people.
. The welcoming speeches are given by the agreed speakers of the home people and always end with the most revered speaker or elder.
. Speeches are given in the Maori language and each one accompanied by traditional song. You may not understand what is being said but you can rest assured it is likely to be from the best orators in the group and often very complimentary.
. The visitors are expected to have at least one speaker reply on their behalf.
. If possible, the speaker should prepare a learned opening in Maori – it is critical that he/she focus on the pronunciation. Mispronounced words often result in whispers and sniggers and is considered disrespectful. It is better to have a very short opening said well, than a long one said badly.
. The speaker’s reply should never be about the detailed purpose of the visit nor should it be to self-promote as this would be considered arrogant.
. The speaker should use the opportunity to briefly show respect to the place that they stand (ie. the location), to the houses (the traditional carved meeting house and dining room are named after ancestors and so are greeted accordingly), to greet the home people, and to explain where his/her group have come from (place is important to Maori). This should be followed by a song from the visitors’ country that the visitors’ group should sing together.
. The Powhiri can be daunting to visitors and can be fraught with traps that may offend. This is why most visitors seek the assistance of a Maori person to ‘guide’ them.
. Once the last elder of the home people has spoken, they will gesture the visitors to come forward in a line to shake hands, kiss (once) on the cheek or hongi (touch noses) with the home people.
. Following this the kitchen is ready to call people in to eat.
. Following the food, the meeting proper can begin.
. While this seems to be a set routine, I have been to many a Powhiri where variations of this occur. It pays to be vigilant and to follow the lead of others, or to discreetly ask questions if unsure.
Gift Giving Etiquette
. If invited to a Kiwi's house, bring a small gift such as flowers, chocolates, or a book about your home country to the hosts.
. Gifts should not be lavish.
. Gifts are opened when received.
. New Zealanders are casual as is reflected in their table manners.
. The more formal the occasion, the more strict the protocol.
. Wait to be told where to sit.
. Meals are often served family-style.
. Keep your elbows off the table and your hands above the table when eating.
.Table manners are Continental -- hold the fork in the left hand and the knife in the right while eating. They will not look askance, however, if you adopt American table manners.
. Indicate you have finished eating by laying your knife and fork parallel on your plate with the handles facing to the right.
Maori Dining Etiquette
. Following a Powhiri, the visitors will be asked to the dining room (a separate building to the carved meeting house) to sit to eat at long tressle tables.
. They should not eat until the food has been ‘blessed’ or an acknowledgement said by an elder of the home people even if the food is getting cold.
. Visitors should try to enable the home people to sit amongst them to chat and get to know them while eating.
. Often, younger people will be serving and older people will be working in the kitchen.
. It is important to realise that in most cases they are working voluntarily and it is appropriate to formally and publicly thank them near the close of the meal before leaving the dining room to begin the meeting. As a result of this, the visitors may be light-heartedly asked to sing.
. To sing a song from your home country would show respect and thanks.
Business Etiquette & Protocol
Relationships & Communication
. New Zealanders can be somewhat reserved, especially with people they do not know.
. Once they develop a personal relationship, they are friendly, outgoing and social.
. Do not appear too forward or overly friendly.
. They respect people who are honest, direct, and demonstrate a sense of humour.
. They trust people until they are given a reason not to.
. If this happens in business the breach will be difficult to repair and business dealings may cease or become more difficult.
Business Meeting Etiquette
. Appointments are usually necessary and should be made at least one week in advance by telephone, fax or email.
. It is generally easy to schedule meetings with senior level managers if you are coming from another country if the meeting is planned well in advance.
. It can be difficult to schedule meetings in December and January since these are the prime months for summer vacation.
. Arrive at meetings on time or even a few minutes early.
. If you do not arrive on time, your behaviour may be interpreted as indicating that you are unreliable or that you think your time is more important than the person with whom you are meeting.
. Meetings are generally relaxed; however, they are serious events.
. Expect a brief amount of small talk before getting down to the matter at hand.
. If you make a presentation, avoid hype, exaggerated claims, hyperbole, and bells and whistles. New Zealanders are interested in what people 'can do' not what they say they can do.
. Present your business case with facts and figures. Emotions and feelings are not important in the New Zealand business climate.
. Maintain eye contact and a few feet of personal space.
. The negotiating process takes time.
. Do not attempt high-pressure sales tactics.
. Demonstrate the benefits of your services or products rather than talking about them.
. Start your negotiations with a realistic figure. Since this is not a bargaining culture, New Zealanders do not expect to haggle over price.
. Kiwis look for value for their money.
. Do not make promises you cannot keep or offer unrealistic proposals. Kiwis do not generally trust people who have to oversell!
. They are quite direct and expect the same in return. They appreciate brevity and are not impressed by more detail than is required.
. Agreements and proposals must state all points clearly. All terms and conditions should be explained in detail.
. Stick to the point while speaking.
. Kiwis appreciate honesty and directness in business dealings.
Being a Manager in New Zealand
The business set up in New Zealand is egalitarian and to ensure successful cross cultural management it is important to remember to treat each and every person with equal respect and deference.
Intercultural adaptability relies on an understanding of New Zealanders direct communication. Avoid "hard sell" techniques and do not take a relaxed attitude as indicative of a lack of attention to detail.
In New Zealand there is a sense that all people in the organization have an important role to play and all are valued for their input. Therefore in this culture, managers will lose no respect in consulting employees.
The Role of a Manager
Cross cultural communiciation will be more effective when working in New Zealand when you remember that the most productive managers in New Zealand recognize and value the specialized knowledge that employees at all levels bring. Employees expect to be consulted on decisions that affect them and the greater good of the organization.
Managers tend to be task-oriented, but do not generally micro-manage their staff. Managers emphasize achieving a goal, productivity and profits and expect their employees to do their job in a professional manner.
Successful intercultural management will remember that the role of the leader is to harness the talent of the group assembled, and develop any resulting synergies.
Approach to Change
New Zealand’s intercultural competence and readiness for change is high. Businesses in New Zealand have a high tolerance for risk and a ready acceptance for change. The underlying mindset is that change, while difficult, usually brings improvements and that hard work and innovation will bring a better tomorrow.
Underlying this readiness for risk and change is a generally optimistic and positive mindset, which believes that hard work and innovation will bring a better tomorrow. Successful entrepreneurs who have achieved enormous wealth are admired as heroes and icons as evidence of New Zealand’s land-of-opportunity mythology.
Approach to Time and Priorities
The expectations of intercultural expansion and global business have caused the New Zealanders to adopt relatively strict standards of adhering to schedules. Adherence to schedules is important and expected. In New Zealand missing a deadline is a sign of poor management and inefficiency, and will shake people’s confidence.
Since New Zealanders respect schedules and deadlines, it is not unusual for managers to expect people to work late and even give up weekends in order to meet target deadlines. Successful intercultural management will depend on the individual’s ability to meet deadlines.
In large companies managers tend to be task-oriented, but do not generally micro-manage their staff. They emphasize achieving a goal and productivity and expect their subordinates to do their job in a professional manner. Since New Zealanders are both egalitarian and avid sportsmen, they understand the benefits to be gained by working in teams to achieve a common goal.
It is important to follow through on commitments as it fosters a feeling of trust. If you do not do what you say you will do, you will be branded as unreliable. This is true whether you are the boss, the employee, or a visiting colleague. Under promising and over delivering are keys to building trust the New Zealand way.
Managers are appointed to their positions based on their performance, trustworthiness, and honesty. Kiwis try to maintain a balanced life style, although this is becoming increasingly difficult in a global economy.
Boss or Team Player
The egalitarian belief of New Zealanders supports a collaborative and participative management style. New Zealanders are often quite comfortable working in teams and do not expect to be singled out for their contribution.
Communication and Negotiation Styles
To ensure successful cross cultural management, you must understand that the negotiating process takes time. Do not attempt high-pressure sales tactics. Demonstrate the benefits of your services or products rather than talking about them. Start your negotiations with a realistic figure. Since this is not a bargaining culture, New Zealanders do not expect to haggle over price. Do not make promises you cannot keep or offer unrealistic proposals. Kiwis do not generally trust people who have to oversell. They are quite direct and expect the same in return.
Links and Information about New Zealand
* Currency - the currency of New Zealand is the dollar (NZD). Use the free currency converter to compare to dollars, GBP or Euro.
* Weather - visit Yahoo!'s up to date Weather for New Zealand.
* News - check out all the latest Google news on New Zealand.
* Dialling Code - the international dialling code is +64.
* Time - New Zealand is +12 hours GMT.
* History - read about the long and rich history of New Zealand.
information provided by www.kwintessential.co.uk