Facts and Statistics
Location: Northern Asia, bordering Azerbaijan 284 km, Belarus 959 km, China (southeast) 3,605 km, China (south) 40 km, Estonia 294 km, Finland 1,313 km, Georgia 723 km, Kazakhstan 6,846 km, North Korea 19 km, Latvia 217 km, Lithuania (Kaliningrad Oblast) 227 km, Mongolia 3,485 km, Norway 196 km, Poland (Kaliningrad Oblast) 206 km, Ukraine 1,576 km
Climate: ranges from steppes in the south through humid continental in much of European
Russia; subarctic in Siberia to tundra climate in the polar north; winters vary from cool along Black Sea coast to frigid in Siberia; summers vary from warm in the steppes to cool along Arctic coast
Population: 143,782,338 (July 2004 est.)
Ethnic Make-up: Russian 81.5%, Tatar 3.8%, Ukrainian 3%, Chuvash 1.2%, Bashkir 0.9%, Belarusian
0.8%, Moldavian 0.7%, other 8.1% (1989)
Religions: Russian Orthodox, Muslim, other
The Russian Language
Of Russia's estimated 150m population, it is thought that over 81% speak the official language of Russian as their first and only language. Most speakers of a minority language are also bilingual speakers of Russian. There are over 100 minority languages spoken in Russia today, the most popular of which is Tartar, spoken by more than 3% of the country's population. Other minority languages include Ukrainian, Chuvash, Bashir, Mordvin and Chechen. Although few of these populations make up even 1% of the Russian population, these languages are prominent in key regional areas.
Russian Society & Culture
The Russian Family
. The Russian family is dependent upon all its members.
. Most families live in small apartments, often with 2 or 3 generations sharing little space.
. Most families are small, often with only one child because most women must also work outside of the house in addition to bearing sole responsibility for household and childrearing chores.
. Russians are proud of their country.
. Patriotic songs and poems extol the virtues of their homeland.
. They accept that their lives are difficult and pride themselves on being able to flourish in conditions that others could not.
. They take great pride in their cultural heritage and expect the rest of the world to admire it.
. For generations until the 1930's, Russian life centred on the agricultural village commune, where the land was held in common and decision-making was the province of an assembly of the heads of households.
. This affinity for the group and the collective spirit remains today. It is seen in everyday life, for example most Russians will join a table of strangers rather than eat alone in a restaurant.
. Everybody's business is also everyone else's, so strangers will stop and tell someone that they are breaking the rules.
Etiquette and Customs in Russia
. The typical greeting is a firm, almost bone-crushing handshake while maintaining direct eye contact and giving the appropriate greeting for the time of day.
. When men shake hands with women, the handshake is less firm.
. When female friends meet, they kiss on the cheek three times, starting with the left and then alternating.
. When close male friends meet, they may pat each other on the back and hug.
Russian names are comprised of:
. First name, which is the person's given name.
. Middle name, which is a patronymic or a version of the father's first name formed by adding '- vich' or '-ovich' for a male and '-avna' or '- ovna' for a female. The son of Ivan would have a patronymic of Ivanovich while the daughter's patronymic would be Ivanovna.
. Last name, which is the family or surname.
In formal situations, people use all three names. Friends and close acquaintances may refer to each other by their first name and patronymic. Close friends and family members call each other by their first name only.
Gift Giving Etiquette
Gift giving using takes place between family and close friends on birthdays, New Year, and Orthodox Christmas.
. If you are invited to a Russian home for a meal, bring a small gift.
. Male guests are expected to bring flowers.
. Do not give yellow flowers.
. Do not give a baby gift until after the baby is born. It is bad luck to do so sooner.
. Russians often protest when they are offered a gift. Reply that it is a little something and offer the gift again and it will generally be accepted.
If you are invited to a Russian's house:
. Arrive on time or no more than 15 minutes later than invited.
. Remove your outdoor shoes. You may be given slippers to wear.
. Dress in clothes you might wear to the office. Dressing well shows respect for your hosts.
. Expect to be treated with honour and respect.
. Offer to help the hostess with the preparation or clearing up after a meal is served. This may be turned down out of politeness. Asking 'are you sure?' allows the hostess to accept your offer.
Table manners are generally casual.
. Table manners are Continental -- the fork is held in the left hand and the knife in the right while eating.
. The oldest or most honoured guest is served first.
. Do not begin eating until the host invites you to start.
. Do not rest your elbows on the table, although your hands should be visible at all times.
. You will often be urged to take second helpings.
. It is polite to use bread to soak up gravy or sauce.
. Men pour drinks for women seated next to them.
. Leaving a small amount of food on your plate indicates that your hosts have provided ample hospitality.
. Do not get up until you are invited to leave the table. At formal dinners, the guest of honor is the first to get up from the table.
Russian Business Etiquette and Protocol
Relationships & Communication
. Russians are transactional and do not need to establish long-standing personal relationships before they do business with people.
. It is still a good idea to develop a network of people who you know and trust. The Russian word "svyasi" means connections and refers to having friends in high places, which is often required to cut through red tape.
. Patience is essential.
. It is best to err on the side of formality when you first make contact.
. Sincerity is crucial as it is required to build trust, and trust is needed to build a relationship.
. Most Russians do not trust people who are 'all business'.
. An indication that you have successfully developed a personal relationship is being asked for a favour by that person.
Business Meeting Etiquette
. Appointments are necessary and should be made as far in advance as possible.
. It often takes roughly 6 weeks to arrange a meeting with a government official.
. Confirm the meeting when you arrive in the country and again a day or two in advance.
. The first week of May has several public holidays so it is best avoided.
. You should arrive punctually for meetings.
. Typical Russian schedules are constantly changing and everything takes longer than expected, so be prepared to be kept waiting.
. Meetings can be cancelled on short notice.
. The first meeting is often a vehicle to determine if you and the company you represent are credible and worthy of consideration for future business dealings.
. Use the time effectively to demonstrate what differentiates your company from the competition.
. Expect a long period of socializing and getting-to-know-you conversation before business is discussed.
. Have all printed material available in both English and Russian.
. Russians expect long and detailed presentations that include a history of the subject and a review of existing precedents.
. Meetings are frequently interrupted. It is common for several side conversations that have nothing to do with the topic of the meeting to be carried on during the meeting.
. At the end of the meeting, expect to sign a 'protokol', which is a summary of what was discussed.
. Meetings and negotiations are slow. Russians do not like being rushed.
. It is a good idea to include technical experts on your negotiating team.
. Hierarchy is important to Russians. They respect age, rank and position. The most senior person reaches decisions.
. Russian executives prefer to meet with people of similar rank and position.
. Russians see negotiations as win-lose. They do not believe in win-win scenarios.
. Have written materials available in both English and Russian.
. Russians view compromise as weakness. They will continue negotiating until you offer concessions.
. Russians may lose their temper, walk out of the meeting, or threaten to terminate the relationship in an attempt to coerce you to change your position.
. Russians often use time as a tactic, especially if they know that you have a deadline. Be cautious about letting your business colleagues know that you are under time pressure or they will delay even more.
. Nothing is final until the contract is signed. Even then, Russians will modify a contract to suit their purposes.
. Do not use high-pressure sales tactics as they will work against you.
. Business dress is formal and conservative.
. Men should wear business suits.
. Women should wear subdued coloured business suits with skirts that cover the knees.
. Shoes should be highly polished.
. Business cards are exchanged after the initial introductions without formal ritual.
. Have one side of your business card translated into Russian using Cyrillic text.
. Include advanced university degrees on your business card.
. Hand your business card so the Russian side is readable to the recipient.
. If someone does not have a business card, note their pertinent information.
Being a Manager in Russia
Intercultural adaptability is essential when working in Russia and you need to understand the importance of an open and honest approach. It is important to establish your credentials and authority quickly since Russians respect both status and technical expertise. Although they value firmness and dignity, it is advisable to appear approachable and friendly as well.
Management in countries of the former Soviet Union is a complex, constantly evolving state-of-affairs, each country moving towards a market economy (with its accompanying protocols) at a different pace.
Role of a Manager
Cross cultural communication will be more successful if you recognize that although Russians may initially appear stiff and reserved, they often warm up when socializing. Relationships are often developed in after-hours socializing. Most Russians do not trust people who are "all business". Meals and entertainment provide a venue to get to know you as a person. An indication that you have successfully developed a personal relationship is being asked for a favor by that person.
Although courtesy is important in all business relationships, this is especially true in Russia. Businesspeople have long memories for behavior they deem insensitive. Small slights that might be overlooked elsewhere are remembered here.
Approach to Change
Russia has a low tolerance for change and risk. Intercultural sensitivity is important as while in risk tolerant environments, failure is perceived as a learning process that encourages confidence in future ventures, failure in Russia causes a long-term loss of confidence by the individual as well as by others.
Approach to Time and Priorities
Russia is a moderate time culture and traditionally schedules and deadlines are viewed as flexible. However, the expectations of intercultural and global expansion have caused the Russians to adopt relatively strict standards of adhering to schedules.
When working with people from Russia, it’s advisable to reinforce the importance of the agreed-upon deadlines and how that may affect the rest of the organization. Successful cross cultural management will depend on the individual’s ability to meet deadlines.
In general, many businesses retain a strong hierarchical structure. Employees show respect to those in positions of authority. Russians generally value age, rank, and protocol. Managers tend to be dictatorial and autocratic. They expect their subordinates to follow established procedures without question. Subordinates do not publicly challenge their manager, as it would make the manager lose dignity and respect. Managers are not comfortable empowering employees.
Boss or Team Player
Cross cultural knowledge and understanding of the hierarchical system is essential. Successful intercultural management will understand the importance of maintaining their positions of authority. Subordinates are comfortable being dictated to as it is often the only way they have seen business conducted. Some younger, more entrepreneurial Russians may find the old ways tiring and time-consuming, especially if they have lived in a foreign country.
Communication and Negotiation Styles
Meetings and negotiations are slow. Russians, especially middle-aged and older do not like being rushed. It takes time for Russians to become warm towards foreign businesspeople. In the first meeting it is best if you appear dignified and firm, yet approachable. Once a relationship is established, allow yourself to be seen as reliable, down to earth, and sincere. Hierarchy is important to Russians. Make sure you have written materials available in both English and Russian to avoid any possible cross cultural misunderstanding. Likewise, hire an interpreter if you need to. Be sure to bring all the copies of everything you need from your home country. Faxes, copy machines, and computers may not be readily available outside of Moscow. Russians are not always comfortable trying new ways of doing things. Do prepare your team in advance so that you have a unified front in the meeting. Russians may lose their temper, walk out of the meeting, or threaten to terminate the relationship in an attempt to coerce you to change your position. Careful minutes, called "protokol" should be taken during the meeting and signed at the end by everyone present. Nothing is final until the contract is signed. Even then, Russians will modify a contract to suit their purposes. Make sure you have an expert in Russian law review your contract thoroughly. Contracts should be translated into both Russian and English.
Links and Information about Russia
* Currency - the currency of Russia is the Ruble. Use the free currency converter to compare to dollars, GBP or Euro.
* Weather - visit Yahoo!'s up to date Weather for Russia.
* News - check out all the latest Google news on Russia.
* Dialling Code - the international dialling code for Russia is +7.
* Time - Russia is +3 hours GMT.
* History - read about the long and rich history of Russia.
* Free guide to Russia - travel, people, money, living, driving, articles about Russia.
* Hotels - for accomodation see Hotels Reservations in Russia.
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