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Vietnam |
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Facts and Statistics
Location: Southeastern Asia, bordering the Gulf of Thailand, Gulf of Tonkin, and South China Sea, alongside China, Laos, and Cambodia Capital: Hanoi Climate: tropical in south; monsoonal in north with hot, rainy season (mid-May to mid-September) and warm, dry season (mid-October to mid-March) Population: 82,689,518 (July 2004 est.) Ethnic Make-up: Vietnamese 85%-90%, Chinese, Hmong, Thai, Khmer, Cham, various mountain groups Religions: Buddhist, Hoa Hao, Cao Dai, Christian (predominantly Roman Catholic, some Protestant), indigenous beliefs and Muslim |
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The Language
Vietnamese, Vietnam's official language, is a tonal language that can be compared to Cambodia's official language, Khmer. With each syllable, there are six different tones that can be used, which change the definition and it often makes it difficult for foreigners to pick up the language. There are other languages spoken as well such as Chinese, Khmer, Cham and other languages spoken by tribes inhabiting the mountainous regions. Although there are some similarities to Southeast Asian languages, such as Chinese, Vietnamese is thought to be a separate language group, although a member of the Austro-Asiatic language family. In written form, Vietnamese uses the Roman alphabet and accent marks to show tones. This system of writing called quoc ngu, was created by Catholic missionaries in the 17th century to translate the scriptures. Eventually this system, particularly after World War I, replaced one using Chinese characters (chu nom), which had been the unofficial written form used for centuries. Vietnamese Culture & Society Confucianism o The teachings of Confucius influence the Vietnamese describe the position of the individual in Vietnamese society. o Confucianism is a system of behaviours and ethics that stress the obligations of people towards one another based upon their relationship. o The basic tenets are based upon five different relationships: . Ruler and subject . Husband and wife . Parents and children . Brothers and sisters . Friend and friend o Confucianism stresses duty, loyalty, honour, filial piety, respect for age and seniority, and sincerity. The Family o Vietnamese life revolves around the family. o The Vietnamese family consists of the nuclear as well as the extended family. o It is not uncommon for three generations to be living together under one roof. o In Confucian tradition, the father is the head of the family and it is his responsibility to provide food, clothing and shelter and make important decisions. o Within the same tradition it is believed that after someone dies their spirit lives on. Descendents will "worship" their ancestors to ensure their good favour. On the anniversary of a person's death, ceremonies are held in their memory. They are also remembered during certain lunar festivals and souls are consulted prior to important decisions or occasions such as a birth or a wedding. Face o As with many other Asian nations, the concept of face is extremely important to the Vietnamese. o Face is a tricky concept to explain but can be roughly described a quality that reflects a person's reputation, dignity, and prestige. o It is possible to lose face, save face or give face to another person. o Companies as well as individuals can have face or lose face. o For foreigners it is important to be aware that you may unintentionally cause a loss of face so it is important to be aware of your words and actions. Understanding how face is lost, saved or given is critical. o Someone can be given face by complimenting them for their hospitality or business acumen. Accusing someone of poor performance or reprimanding them publicly will lead to a loss of face. Collectivism o In general, the Vietnamese are a collectivists. o The individual is seen as secondary to the group - whether the family, school or company. o As a result there are strict guidelines for social interaction that are designed to protect a group's face Hierarchy o As with most group-orientated societies there are also hierarchical structures. o In Vietnam these are very much based upon age and status. o This derives from Confucianism, which emphasizes social order. Everyone is seen as having a distinct place and role within the hierarchical structure, be it the family or workplace. o An obvious example is seen in social situations where the oldest person in a group is greeted or served first. o Within the family the head would be responsible for making decisions and approving marriages. Etiquette and Customs in Vietnam Vietnamese society has a fair amount of public etiquette. The following are some of the more common points: . Avoid public displays of affection with a member of the opposite sex. . Do not touch someone's head. . Pass items with both hands. . Do not point with your finger - use your hand. . Do not stand with your hands on your hips. . Do not cross your arms on your chest. . Do not pass anything over someone's head. . Do not touch anyone on the shoulder. . Do not touch a member of the opposite sex. . Shorts should only be worn at the beach. Dining Etiquette If invited to a Vietnamese home: . Bring fruit, sweets, flowers, fruit, or incense. . Gifts should be wrapped in colourful paper. . Do not give handkerchiefs, anything black, yellow flowers or chrysanthemums. Table Manners . Wait to be shown where to sit. . The oldest person should sit first. . Pass dishes with both hands. . The most common utensils are chopsticks and a flat spoon. . Chopsticks should be placed on the table or a chopstick rest after every few mouthfuls or when breaking to drink or speak. . People hold bowls close to their faces. . Hold the spoon in your left hand while eating soup. . Meals are typically served family-style. . Try to finish everything on your plate. . When you are finished eating, rest your chopsticks on top of your rice bowl. . Cover your mouth when using a toothpick. Business Etiquette and Protocol o Appointments are required and should be made several weeks in advance. o The best means of doing so is through a local representative who can act as a reference and also translator/interpreter. o The Vietnamese are punctual and expect others to be so to. o Dress conservatively. o Handshakes are used upon meeting and departing. Handshakes only usually take place between members of the same sex. o Some Vietnamese use a two-handed shake, with the left hand on top of the right wrist. o Always wait for a woman to extend her hand. If she does not, bow your head slightly. o Business cards are exchanged on initial meetings and should be presented with both hands. When receiving business cards ensure you show proper respect to it and do not simply glance at it and put it on the table. o Hierarchy and face manifest in different ways within business meetings. For example, the most senior person should always enter the room first. o Silence is also common in meetings where someone disagrees with another but remains quiet so as to not cause a loss of face. o Relationships are critical to successful business partnerships. Always invest time in building a good relationship based on both personal and business lines. Any initial meeting should be solely used as a "getting to know you" meeting. o The spoken word is very important. Never make promises that you can not keep to as this will lead to a loss of face. o Negotiations can be slow so it is important to bear in mind that decisions have to go through a lot of red tape and also group consultation. Be patient. o Business gift giving is fairly common at the end of a meeting or during a meal in honour of your business associates. Gifts should be small but not expensive. Something with your company logo or something typical from your country both make excellent gifts. Being a Manager in Vietnam To ensure successful cross cultural management in Vietnam, it is essential to maintain harmonious relationships and be cognizant of the need for people to retain face in all transactions. In business it is important that you treat people with respect and deference at all times as this saves face. Public criticism or displaying anger causes a loss of face and may jeopardize future business relationships. The business climate is undergoing a gradual transformation into market-orientation. Vietnamese companies are open to working with foreign firms. Some businesspeople remain suspicious of foreigners, perhaps as a holdover from the Communist regime. The government is undertaking a form of privatization, called "equitization" where companies are made public, with the government retaining a minority stake of about 20%. This means that many negotiations with private companies may entail dealing with a government agency as well. The Role of a Manager Cross cultural management is more likely to succeed when working in Vietnam, if you bear in mind that each person has a very distinct role within the organization, and maintaining that role helps to keep order. People believe that their supervisors have been chosen because they have more experience and greater knowledge than those they manage, and it is, therefore, unnecessary, and even inappropriate for them to consult with lower-ranking individuals when decision-making. In Vietnam, as in other hierarchical societies, managers may take a somewhat paternalistic attitude to their employees. Approach to Change Vietnam’s intercultural adaptability and readiness for risk is minimal. Change is difficult to bring about and the idea of it is not received with enthusiasm. In order for change to take hold, the idea needs to be perceived as good for the group and be accepted by the group. Approach to Time and Priorities Vietnam is very relaxed with its attitude towards schedules and timelines. Vietnamese will not upset others in order to force meeting a deadline, and while appointments and schedules need to be set in advance, these should be viewed as flexible. Patience is a necessary attribute to successful cross cultural management in Vietnam. Global and intercultural expansion means that some managers may have a greater appreciation of the need to enforce timescales and as such, agreed deadlines are more likely to be met. Decision Making Although changing, Vietnam’s ingrained bureaucracy is still evident in government agencies and SOEs. Since this is a hierarchical culture, most decisions are made at the top and then given to the employees to implement. There may be informal networking among employees or between managers and subordinates, although actual power is generally held in the hands of a few key people at the top of the organization. Government or SOE employees are not comfortable taking initiative as they are risk averse as a result of years of communist rule so some cross cultural awareness is essential. Boss or Team Player If you are working in Vietnam, it is important to remember that face and reputation play an important role. If you would like to encourage participation it is important first to clearly establish a non-threatening work environment and communicate fully that their participation is desired. When meeting together and moderating ideas, intercultural sensitivity is necessary. It is important to qualify ideas that are raised in a gentle manner, protecting the reputation of those bringing up ideas, so no one is shamed. Communication and Negotiation Styles Personal relationships are required for successful business relationships. The initial meeting is viewed as an introductory meeting where you get to know one another. You should wait for your Vietnamese counterpart to raise the business subject. Many meetings are conducted in Vietnamese and to ensure you avoid any potential cross cultural miscommunication you will need a translator. Vietnamese put a higher value on keeping one’s word than on contracts. Never commit yourself verbally unless you are prepared to stand by your word. Negotiations move at a slow pace and patience will be a necessary cross cultural attribute. It is important to speak to all stakeholders, which often includes government officials. When recommending a proposal, it is a good idea to offer several ways the other party could structure the deal. Vietnamese like to consider options. Vietnamese are skilled negotiators. Useful Information and Links about Vietnam * Currency - the currency of Vietnam is known as the Dong. Use the free currency converter to compare to dollars, GBP or Euro. * Weather - visit Yahoo!'s up to date Weather for Vietnam. * News - check out all the latest Google news on Vietnam. * Dialling Code - the international dialling code is +84. * Time - Vietnam is +7 hours GMT. * Hotels - for accomodation see Hotels in Vietnam. * History - read about the long and rich history of Vietnam. |
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